Privacy Policy — n999com Pakistan Gaming Platform

1Introduction

n999com is an online gaming and sports betting platform built for players in Pakistan. We offer slot games, live casino, fish games, sports betting — covering cricket, PSL, T20 internationals, football and esports — as well as a VIP programme and ongoing promotions. To operate these services and maintain your account, we need to collect and process certain personal information.

We believe in being completely straightforward about what we do with your data. This policy covers every stage of data handling — from the moment you visit the platform to the point your account is eventually closed. If anything in this policy is unclear, our support team is available 24/7 to answer questions.

All personal data collected by n999com is handled with care, stored securely and used only for the purposes described in this document. We do not collect more data than we need, and we do not keep it for longer than necessary.

2What Data We Collect

2.1 Registration Data

When you create an n999com account, we collect the information you provide during the registration process. This typically includes:

• Full name as it appears on your CNIC or valid identity document.
• Date of birth (to verify you meet the 18+ age requirement).
• Mobile number registered with your preferred payment method.
• Email address for account communication and security alerts.
• Preferred currency (PKR) and payment method preference.

2.2 Identity Verification (KYC) Data

To comply with our internal anti-fraud and Know Your Customer (KYC) processes, we may collect copies of identity documents such as your National Identity Card (CNIC), a selfie taken with the document, or a recent utility bill confirming your registered address. This data is collected only when verification is triggered — for example, before your first withdrawal or if your account is flagged for a security review.

2.3 Transaction Data

Every deposit and withdrawal processed through your n999com account is recorded. Transaction records include the amount in PKR, the payment method used (JazzCash, Easypaisa, Raast or bank transfer), the date and time of the transaction, and the transaction reference number assigned by the payment provider.

2.4 Gaming & Betting Activity

We collect records of your in-platform activity including games played, bets placed, bonus usage, tournament participation and winning history. This data is used to calculate payouts accurately, apply bonus wagering requirements correctly and detect any patterns that may indicate fraudulent or abusive behaviour.

2.5 Technical & Device Data

When you access n999com, we automatically collect certain technical data about the device and connection being used. This includes your IP address, browser type and version, operating system, device identifiers and session timestamps. This information helps us maintain platform security, prevent multiple-account fraud and improve performance across different devices and connection types.

2.6 Communication Data

If you contact our support team via live chat or email, we retain a record of that communication. This helps us resolve ongoing issues, maintain a support history for your account and improve the quality of our service over time.

3How We Use Your Data

The data we collect is used for clearly defined purposes. The table below summarises the main uses:

We do not use your personal data for automated decision-making that produces significant legal effects without human review. If an automated system flags your account for a security review, a member of the compliance team will review the case before any action is taken.

4Legal Basis for Processing

n999com processes your personal data on the following grounds:

• Contractual necessity — processing your registration data, KYC documents and transaction records is necessary to fulfil our obligations under the Terms and Conditions you accepted when creating your account.
• Legitimate interests — we process device data, IP addresses and activity logs to protect the platform from fraud, abuse and security threats. This is in the legitimate interests of both n999com and honest players on the platform.
• Legal obligation — certain data must be retained to comply with our internal compliance framework, including anti-money-laundering checks and the prevention of underage access.
• Consent — where we send you promotional emails or SMS messages about bonuses, new games or cricket betting markets, we do so only on the basis of consent you have given. You may withdraw marketing consent at any time by contacting support.

5Sharing Your Data

n999com does not sell or rent your personal data to any third party. We share data only in the following limited circumstances:

5.1 Payment Providers

To process your PKR deposits and withdrawals, we share the minimum necessary transaction details with JazzCash, Easypaisa, Raast and bank transfer partners. These providers process your payment data under their own privacy policies and security standards. n999com does not store full payment credentials on its own servers.

5.2 Game Software Providers

The games available on n999com are supplied by third-party software providers. When you play a game, session data such as your account identifier, bet amounts and round outcomes is shared with the relevant provider to ensure accurate gameplay and correct payout calculation. No personal identification details beyond an anonymised account reference are shared with game providers.

5.3 Anti-Fraud & Compliance Services

We may use third-party fraud detection services to analyse transaction patterns and flag suspicious activity. These services process data under strict data processing agreements with n999com and are not permitted to use your data for any purpose other than the fraud-prevention service they provide.

5.4 Legal Requirements

We may disclose personal data if required to do so by applicable law, a valid legal process or where we believe disclosure is necessary to prevent fraud, protect the safety of any person or protect the rights and interests of n999com. Any such disclosure will be limited to what is strictly required.

6Payment Data & Financial Security

All financial transactions on n999com are carried out in PKR. We take the security of payment-related data very seriously. Here is how we handle it:

• Encryption in transit: All data exchanged between your device and the n999com platform — including payment initiation requests — is encrypted using TLS.
• No full card storage: n999com does not store full debit or credit card numbers on its servers. Card payment processing, where applicable, is handled by the relevant payment gateway under their own PCI-compliant infrastructure.
• Matched withdrawal policy: Withdrawals are processed only to the same payment method used for the most recent deposit. This protects against unauthorised fund transfers and money laundering attempts.
• Transaction monitoring: All deposits and withdrawals are monitored for unusual patterns. Transactions that fall outside normal parameters for your account may be held pending a brief verification check.

If you notice any transaction on your n999com account that you did not authorise, contact support immediately. Do not attempt to process a chargeback before contacting us — chargebacks initiated without prior communication are treated as a breach of the Terms and Conditions.

7Data Retention

We retain your personal data only for as long as it is necessary for the purposes for which it was collected. Our standard retention periods are as follows:

• Active account data: Retained for the full duration your account remains open on n999com.
• Transaction records: Retained for a minimum of five years from the date of each transaction to support our compliance and audit obligations.
• KYC documents: Retained for five years after account closure or the last verified transaction, whichever is later.
• Support communications: Retained for two years from the date of the most recent communication in each support case.
• Technical & device logs: Retained for 12 months on a rolling basis, after which older entries are anonymised or deleted.
• Marketing consent records: Retained for the duration of your account and for 12 months after consent is withdrawn, for audit purposes.

When data is no longer required, it is securely deleted or irreversibly anonymised so that it can no longer be associated with your account or identity.

8How We Keep Your Data Secure

n999com employs a range of technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration or destruction. Key security measures include:

• TLS encryption for all data transmitted between your device and our servers.
• Encrypted storage for sensitive account and identity data at rest.
• Access controls that restrict internal staff from accessing personal data beyond what is required for their specific role.
• Regular internal reviews of data access logs to detect and respond to any anomalous internal activity.
• Two-factor authentication options for player accounts to add an additional layer of login security.
• Automated session timeouts to protect accounts accessed from shared or public devices.

Despite these measures, no system connected to the internet can be guaranteed to be completely secure. If a security incident occurs that affects your personal data, we will notify you promptly via your registered contact details and take all reasonable steps to contain and remediate the breach.

9Cookies & Tracking Technologies

n999com uses cookies and similar technologies to make the platform work properly and to understand how players use it. Here is a breakdown of what we use and why:

Essential Cookies

These cookies are required for the platform to function. They maintain your login session, remember your language preference, keep your game session active and prevent cross-site request forgery. You cannot opt out of essential cookies without losing platform functionality.

Performance & Analytics Cookies

We use anonymised analytics to understand which pages are most visited, how long players spend in different sections and where players tend to drop off during the registration or deposit process. This data is used to improve the platform experience. No personally identifiable information is included in analytics reports.

Preference Cookies

These cookies remember settings you have configured — such as your preferred game category, last-used deposit method or notification preferences — so you do not have to re-enter them each visit.

Managing Cookies

You can manage cookie settings through your browser's privacy or settings menu. Most modern browsers allow you to block specific types of cookies or clear all stored cookies at any time. Be aware that blocking essential cookies will prevent you from staying logged in and may cause some platform features to stop working correctly.

10Your Data Rights

As an n999com account holder, you have the following rights in relation to your personal data. To exercise any of these rights, contact the support team with your registered account details and a description of your request.

We aim to resolve all data rights requests within 30 days. For complex requests that require additional time, we will inform you of the extended timeframe and reason within the initial 30-day window.

11Minors & Age Verification

n999com is strictly an 18+ platform. We do not knowingly collect or process personal data from anyone under the age of 18. All registration requests are screened against the date of birth provided, and accounts that trigger age-related flags are placed on hold pending manual verification.

If a player is found to have misrepresented their age during registration, their account will be permanently closed, all associated data will be deleted in line with our retention policy, and any deposits or winnings held in the account will be forfeited.

If you are a parent or guardian and believe a minor has registered an account on n999com using your payment details or mobile number, please contact our support team immediately. We will investigate and close the account as a matter of priority.

12Changes to This Policy

n999com reviews and updates this Privacy Policy periodically to reflect changes in our data practices, platform features or applicable standards. When we make material changes, we will notify you via an in-platform message or to your registered email address at least 7 days before the updated policy takes effect.

The "Last Updated" date at the top of this page always reflects when the most recent revision was made. We encourage you to review the policy periodically. Continued use of the platform after an updated policy takes effect constitutes your acceptance of the changes.

13Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a potential data security concern, our support team is available 24 hours a day, 7 days a week.

• Privacy Enquiries Email: [email protected] (plain text — not a clickable link)
• General Support Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available via the in-platform chat widget when you are logged in to your account.
• FAQ: Visit the FAQ page for answers to common questions about accounts, deposits and privacy settings.

When submitting a data rights request, please include your registered mobile number or email address and a clear description of your request so the team can locate your account and process the request efficiently.